Notice of Change

Scotland County Hospital & Clinics is now set up for the US Bank lock box
banking service for both our insurance payments and patient payments. The
only change you will notice on the bills you receive in the mail is the new
remittance address. Your old bill had our mailing address in Memphis. The
new bill will show a PO Box in St. Louis.

Here are some questions you might have about this new bill remittance.

*Q*. What is a lock-box banking service?

*A*. A lockbox is a bank-operated mailing address to which the medical
facility (in this case both the Hospital and our Rural Health Clinics)
directs its insurance carriers and patients to send their payments. A
lock-box is intended for streamlining accounts receivable management. Customers mail
payments to a secure P.O. box controlled by the bank, instead of the
Hospital/Clinic. The bank collects, opens, and processes the payments
daily, then deposits the funds into the Hospital’s account.

*Q*. Why would the Hospital use a lock-box banking service for payments?

*A*. It provides the Hospital with a very efficient way of depositing
patient and insurance payments. Lockbox banking enhances payment security
by minimizing the handling of physical checks. Lockbox banking services
integrates with our revenue cycle software, allowing for seamless
reconciliation on patient accounts. It is not uncommon for hospitals and
other businesses to use lockbox banking. It lowers internal processing
costs, converts receivables into cash more quickly, and makes our revenue
cycle more efficient.

*Q*. What is an example of a lockbox payment?

*A*. You receive a bill from Scotland County Hospital or one of our Rural
Health Clinics (Edina, Lancaster, Memphis or Wyaconda). It arrives in the
mail with a remittance slip. You fill out the slip, enclose your check, and
mail it off. The address on the remittance slip is the Hospital’s lockbox.
Or, if you would rather stop by a Clinic or Hospital to drop off your
payment, and save the postage, that is still acceptable also.